Even the best records management tools and practices are useful only if they can be applied effectively by staff across an organization. So how do you get there?

This resource lays out a number of strategies for designing, developing and delivering a records management training program that supports compliance with records management requirements and helps add value to your organization's unique business operations. We'll cover:

• Obtaining senior management endorsement
• Engaging training & development professionals
• Knowing your audience
• Identifying training objectives
• Understanding the value proposition
• Delivery methods
• Evaluating outcomes

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